Post-purchase order editing for Shopify
The address was worng. The customer fixed it.
FixMyOrder opens a short edit window after checkout. Wrong address, wrong size, second thoughts — the customer fixes it on the order status page in a minute, instead of your support team in three emails.
Ship to
42 Baker Stret
Mumbai, MH 400001
ⓘ Working demo — this is the widget your customers see.
The difference
One typo, two ways it can go
18 hours, four messages, one nervous customer — and it only worked because the warehouse was slow.
41 seconds after spotting the typo, on the page they were already looking at. Support never heard about it.
How it works
Three steps, and the mistake never reaches the warehouse
Install and set your window
Choose how long orders stay editable — 15 minutes to until-fulfillment. Decide what customers may change. Nothing goes live until you switch it on.
Customers fix their own orders
A small editor appears on the order status page — the page they are already looking at when they spot the mistake.
You see every change
Each edit lands in one log — what changed, on which order, by whom, when. Fulfillment ships to the corrected data.
What customers can fix
The full editing suite
Launching with the mistake that costs merchants the most, then expanding down this list — in the order that saves you the most money.
Shipping address
At launchStreet, city, ZIP — fixed before the label is printed. Country stays locked to protect taxes and rates.
Contact information
SoonEmail and phone corrections, so tracking updates reach the right inbox.
Cancel order
SoonSelf-service cancellation with a reason — refund to the original payment or store credit, your policy decides.
Quantity & variant
SoonWrong size, wrong color, one too many — swapped with a live preview before confirming.
Add products
Planned“While you’re at it” additions land in the same order and the same parcel.
Replace products
PlannedSwap an item for a different one entirely — without a cancel-and-reorder.
Discount code
Planned“I forgot my code” is a top cancellation reason. Let them apply it after checkout instead.
Shipping upgrade
PlannedStandard to express, paid by the customer — revenue instead of a support ticket.
Delivery date & notes
PlannedPreferred delivery dates and special instructions, attached to the order where your 3PL can see them.
Merchant controls
Customers get a window. You hold the frame.
Every rule is yours: what can be edited, by whom, for how long — and what happens the second the window closes.
Edit window At launch
15 minutes to until-fulfillment, per store. Orders lock the moment the window closes or fulfillment starts — whichever comes first.
Complete change log At launch
Every edit recorded: what changed, on which order, by whom, when. Your source of truth when the customer asks.
Off by default At launch
Install, explore, set your rules. Customers see nothing until you flip the switch.
GDPR built in At launch
Data-request, customer redaction and shop-erasure webhooks are part of the foundation, not an afterthought.
Fulfillment holds Soon
Orders pause during the edit window and release automatically when it closes — with a release tag your 3PL can filter on.
Editing rules Soon
Different windows for pre-orders, B2B or VIPs. Block editing by order, product or customer tag. Digital goods excluded by default.
Fulfilled or cancelled orders are never editable — whatever the window says. The moment an order ships, it locks.
Where this goes
Every edit is a second chance at the sale
From cost center to revenue moment
The minutes after checkout are when the purchase is still top of mind. Once editing is solid, the same window carries well-timed add-ons, shipping upgrades and rescued discount codes — added to the same order, shipped in the same box. That layer arrives after launch, on the same foundation you install today.
FAQ
The questions merchants ask first
Can a customer edit an order that already shipped?
No — ever. Fulfilled and cancelled orders are locked regardless of your window setting. The edit window only applies while the order is still unfulfilled.
Can customers change the shipping country?
No. Changing the destination country changes taxes and shipping rates, which an address fix should never do. Customers can correct everything within the country the order was placed for.
What do my customers see?
A small editor on the order status page — the page their confirmation email already links to. If an order isn’t editable, they see nothing at all. No new logins, no separate portal.
I use a 3PL. Will edits race my warehouse?
At launch, orders lock the moment fulfillment starts. Fulfillment holds are coming next: orders pause during the edit window and release automatically when it closes, with a tag your 3PL can filter on.
What does it cost?
Free during early access. Pricing comes later and will be announced before anyone is charged — early-access stores will hear it first.
Is customer data handled properly?
Yes. We store the minimum needed to show you the change log, and the GDPR webhooks — data request, customer redaction, shop erasure — are implemented and tested against the database, not stubbed.
Launching soon on the Shopify App Store
Be first in line when the window opens
Early-access stores get it free, shape the roadmap, and hear about pricing before anyone else.